EverHealth - Customer Support Associate (Remote, Ontario)

EverCommerce • Remote (Ontario), ON

1d • $22 - $27 • Remote

About The Position

EverHealth (GoodTherapy.org) is seeking a great self-motivated Customer Support Associate to join our team. Daily responsibilities will include interacting with our customer base of therapists and those seeking therapy, working with our marketing team on great product initiatives, supporting our technology team with context and feedback on product improvements and changes and other fun tasks. If you are inspired and passionate about making a huge impact in behavioral health and at a growing company, we would love to talk! You: You are a self-motivated problem solver with exceptional customer service and technical skills. You thrive in a fast-paced, high-energy environment and can multi-task like a boss. You're looking for a career where you can master your craft in the healthcare-tech industry and deliver phenomenal support to healthcare professionals. If you're someone with a knack for listening who can identify problem points and create clear and effective solutions, this may be the job for you! Us: GoodTherapy, an EverCommerce brand, connects therapists and people seeking therapy, as well as helping mental health professionals grow their practices. Our team is committed to educating the public about the benefits of therapy, reducing stigma, and connecting people.

Requirements

• 2+ years of customer service experience, preferably in healthcare or software, or a Bachelor's degree
• Passionate about delivering world-class customer experience in a friendly, patient and professional demeanor
• Excellent verbal and written communication skills; comfortable handling calls, emails and live chats
• Knowledge of Salesforce or other CRMs, MS Office and Google Business Apps
• Remain cool under pressure. Things can get pretty hectic at times, so we want to make sure you keep calm and carry on through even the most stressful circumstances
• Extremely strong attention to detail, yet able to explain complex concepts in simple, friendly terms
• Able to juggle many technical and administrative tasks (multi-task), all with a sense of urgency (prioritization), simultaneously and accurately (time-management)
• Be organized, ahead of schedule, communicative, and accountable. In short, own your role entirely, while being open to suggestions and new ideas
• Ability to speak out, take initiative, and challenge the status quo, while also being a true team player. We're talking energy, integrity, positivity, a hunger for knowledge, and a passion for sharing it
• Must be eligible to work without sponsorship to qualify for this position

Nice To Haves

• Sales experience is preferred but not mandatory.

Responsibilities

• Respond to all inbound support inquiries via email, phone, and live chat
• Educate customers on how to fully utilize the platform
• Foresee future challenges by assessing the unique needs of each client and their account
• Promote and upsell other product offerings within the GoodTherapy platform
• Assist the Support team with onboardings, support calls, and possibly other short-term projects when needed
• Support the technology team with context and feedback on product improvements and changes

Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Robust wellness benefits, including an annual wellness stipend
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program
• Registered Retirement Savings Plan (RRSP) with 4% company match
• Continued investment in your professional development through Udemy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level