Customer Support Associate
Manly Bands•Lindon, UT
•Onsite
About The Position
We're looking for a Customer Support Associate who genuinely enjoys helping people and isn't afraid to have a little fun doing it. You'll be the voice (and fingers) behind our customer experience — handling phone calls, live chats, and emails for our eCommerce store. You'll get to know our products inside and out, solve problems creatively, and make customers feel like they're being taken care of by someone who actually cares. This role reports to the Customer Service Manager and is based in-person at our office.
Requirements
- Comfortable navigating web-based tools and apps
- Self-motivated, organized, and able to manage your time without someone looking over your shoulder
- Detail-oriented and dependable — you follow through
- A great communicator who works well with a team
Nice To Haves
- Have a sense of humor (witty banter is highly encouraged)
- Aren't afraid to make mistakes — as long as you learn from them
- Have prior customer service or eCommerce experience
Responsibilities
- Handle customer inquiries via phone, chat, and email with speed and personality
- Become a product and policy expert — our catalog is deep, and our customers have questions
- Meet weekly performance goals while maintaining a high-quality customer experience
- Find creative solutions that leave customers genuinely impressed
Benefits
- Medical, dental, vision, and life insurance
- 401(k) with matching
- Paid time off and paid holidays
- FSA
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
