Entry-Level Customer Support Associate | Remote on Zoom
About The Position
AO (American Income Division) is seeking motivated, service-oriented individuals to join their team as Entry-Level Service Representatives. This remote opportunity is ideal for individuals who enjoy working with people, solving problems, and building meaningful relationships while developing valuable professional skills. AO has served working families for over 70 years by providing supplemental life, accident, and health benefits. As part of the Globe Life family, they are committed to helping families protect their financial future and developing future leaders through mentorship, professional development, and performance-based career advancement. No prior experience is required, and comprehensive training and mentorship are provided.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Excellent communication and interpersonal skills
- Positive attitude and willingness to learn
- Self-motivation and accountability
- Strong organizational and time-management skills
- Ability to work independently while collaborating remotely
- Professionalism and integrity
- Coachability and a growth-oriented mindset
- Commitment to delivering exceptional customer service
Nice To Haves
- Customer Service experience
- Client Relations experience
- Retail experience
- Hospitality experience
- Healthcare experience
- Administrative Support experience
- Call Center Operations experience
- Sales experience
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services in a clear, professional manner
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer service and follow-up support
- Build strong, long-term client relationships
- Maintain accurate client records and documentation
- Participate in structured virtual training and coaching
- Develop communication, customer service, and leadership skills
- Learn industry products, systems, and best practices
- Collaborate with a supportive remote team
- Continue growing through mentorship and leadership development opportunities
Benefits
- 100% Remote Flexibility
- Flexible scheduling after training
- No commuting
- Modern virtual work environment
- Comprehensive onboarding program
- Weekly coaching and development
- Leadership mentoring
- Ongoing professional support
- Promotion from within
- Performance-based advancement
- Leadership development opportunities
- Clear pathways into management
- Long-term career potential
- Weekly performance-based compensation
- Performance bonuses
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Union-supported work environment
- Leadership conferences and professional development events
- Training Provided
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
