RETURNS CUSTOMER SUPPORT ASSOCIATE

Orbus Inc•Woodridge, IL

3d•$19 - $21•Onsite

About The Position

At Orbus, our customer promise is simple: “You’ll love doing business with us.” As a Customer Support Associate, you are an ambassador of the company. This is not just a data-entry job- it is a dynamic, fast-paced role where your problem-solving skills directly impact our success and keep our clients smiling. If you love multitasking, thrive in a vibrant team environment, and get a thrill from turning a challenging situation into a customer win, you will fit right in.

Requirements

Ability to hit an 80% or higher call-answer rate and maintain a high level of accuracy, (error rate of 0.25% or better).
Excellent verbal and written skills with a professional, empathetic tone.
Ready to start fresh at your scheduled time and open to occasional seasonal overtime to support our peak business periods.
Naturally prioritize tasks in a fast-moving environment without losing attention to detail.
Enjoy learning new software and tools as well as the Orbus product line and manufacturing capability. Also enjoy asking questions and continuously growing your own skill set.
Take pride in being there for your team and customers, managing your schedule accurately, completing daily tasks efficiently.
Bring a solutions-oriented, positive attitude to every phone call and internal meetings.

Responsibilities

Manage customer return cases from initial contact to final resolution, turning everyday issues into seamless, positive experiences.
Process credits, replacements, rebills and shipping reroutes with a goal of same-day resolution.
Keep Customers in the loop with clear, proactive updates via phone and email so they always feel supported.
Act as the primary point of contact through phone and email with an energetic focus on live telephone interactions.
Introduce customers to exciting new promotions, product updates, or alternatives that enhance their business.
Partner with internal production teams to ensure replacement orders are clear, manufactured and shipped on time.