Restore Customer Support Associate

Houston Habitat for Humanity Inc•Houston, TX

1d•Onsite

About The Position

The ReStore Customer Support Associate is responsible for maximizing sales and providing excellent customer service while adhering to all organizational standards, policies, and procedures. This role serves as an ambassador to the Houston Habitat for Humanity mission. This team member schedules donations via our scheduling software and uploads inventory to our eCommerce storefronts. In addition, the position stocks merchandise, prices items to sell and keeps the store clean daily.

Requirements

Be an ambassador of the Habitat Program
Excellent interpersonal communication skills
Always presents a professional image.
Strong organizational and clerical skills
Mathematical and problem-solving skills
Enthusiasm and commitment to always provide excellent customer service.
Effective multi-tasking skills for a dynamic environment
Attempt to quickly resolve any customer service/other issues that may arise. Immediately report issues requiring escalation to Management or designee

Responsibilities

Perform all duties with a positive attitude.
Guarantee integrity and accurate cash handling.
Understand policies and procedures for point-of-sale including safety, quality standards and proper customer service protocol.
Applies the appropriate knowledge and expertise through ongoing learning and self-development.
Ensure that movement of merchandise is done in a safe and effective manner.
Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution.
Collect customer data, on receipts/other documents, as required by ReStore Manager
Provide continuous Customer Obsession by: Greeting the customer with a smile, welcoming to the Houston ReStore. Closing each customer transaction with "Thank you for your purchase/donation at the Restore. Each purchase/donation strengthens our mission."
Answer all phone calls within three rings with the following greeting" Thank you for calling the Houston Habitat Restore, my name is..., how can I assist you today."
Perform point of sale, sales floor and customer service duties