Customer Support Associate

Uniform Advantage (UA Brands)•Lithia Springs, GA

10d•Onsite

About The Position

The role of the Customer Support Team Member has the responsibility to increase the overall facility efficiency by giving administrative support to the outbound fulfillment teams. This is more than a job...it’s your chance to grow. UA Brands operates six divisions that design, manufacture, warehouse, and sell uniforms to hard-working employees at clinics, hospitals, restaurants, schools, hotels, cruise lines, and other workplaces around the world. We believe in helping our deserving employees reach their full potential. You'll work directly with managers who will take a real interest in your future. You’ll meet many fellow UA Brands employees who have grown along with us and were promoted to higher-level responsibilities and supervisory positions. If you’re hard-working and do a great job, you can be one of them!

Requirements

Must be 18 or older
High School diploma or equivalent.
1-2 years of Call Center experience.
1-2 years of experience working in an ECommerce distribution facility.
1-2 years of experience in decision-making and analytical capabilities.
Strong Communication Skills, verbal and written.
Strong problem-solving capabilities.
Strong mathematical abilities.
Must be a detailed planner, have strong analytical skills, and have problem-solving abilities.
Microsoft Software Suite.
Strong reporting abilities geared to various levels of leadership.
Ability to handle difficult customer situations professionally; strong customer service skills.
Ability to deal with problems involving several concrete variables in standardized situations.

Responsibilities

B2B order correspondence
correspondence with the customers
correspondence with the business partner
Work Front ticket entry
correspondence with retail stores
inventory management
incomplete order processing
creation of departmental documentation
Researches and solves incomplete orders for same-day shipment.
Match order forms with invoices, and record the necessary information.
Executes inventory transfers.
Complete Workfront ticket entry and monitor Workfront dashboards.
Communicate with customers, both internal and external customers, via phone and email communications.
Research customer service issues throughout processing stages while interacting with internal customers, shipping carriers, and corporate partners.
Process order modifications and adjust required shipment level requests as communicated.
Research and resolve inventory discrepancies causing rejected invoices from processing through the Warehouse Management Software. This activity may include, but is not limited to, cycle counting inventory and collecting country of origin data on inventory.
Create Commercial Invoices and Country of Origin Documents, as required, for all International Shipments.
Manage and research the International On Hold report daily to ensure proper service level shipments.
Research and resolve invoices within multiple stages of processing within the Warehouse Management Software.