Customer Support Assistant
About The Position
Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support. We are seeking a dedicated Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance across various channels including phone, email, and live chat. Your main goal will be to enhance customer satisfaction by effectively resolving inquiries, addressing issues, and delivering a positive customer experience.
Requirements
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Proven experience in a customer support role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and conflict resolution skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with customer support software and CRM systems.
Responsibilities
- Respond to customer inquiries promptly via phone, email, and chat.
- Assist customers in troubleshooting and resolving issues with products or services.
- Maintain detailed records of customer interactions and support requests in our CRM system.
- Provide product information, guidelines, and assistance to customers.
- Collaborate with other departments to escalate and resolve complex issues.
- Identify and suggest potential improvements for customer support processes.
Benefits
- Health Insurance: Comprehensive medical, dental, and vision coverage.
- Retirement Plan: 401(k) with company matching.
- Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
- Professional Development: Opportunities for training, workshops, and career advancement.
- Employee Assistance Program (EAP): Access to mental health and wellness resources.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
