Customer Support Assistant

Alphabe Insight Inc • Fort Worth, TX

1d • $45,000 - $49,000

About The Position

We are seeking a motivated and detail-oriented Customer Support Assistant to join our team in Fort Worth, TX. This role is essential in delivering outstanding service and support to our students and partners. The ideal candidate is proactive, professional, and passionate about helping others while contributing to a positive and efficient customer experience.

Requirements

• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Ability to multitask and work effectively in a fast-paced environment
• Professional demeanor with a customer-focused mindset
• Strong attention to detail and problem-solving skills
• Ability to work independently as well as part of a team

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and internal systems
• Provide accurate information regarding programs, services, and processes
• Assist customers with questions, concerns, and general support needs
• Maintain clear and professional communication at all times
• Update and manage customer records with accuracy and confidentiality
• Collaborate with internal teams to ensure timely issue resolution
• Support administrative tasks related to customer service operations

Benefits

• Competitive salary ($45,000 – $49,000 annually)
• Opportunities for professional growth and career advancement
• Supportive and collaborative work environment
• Skill development and ongoing learning opportunities
• Stable, full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed