Customer Support Assistant
Alphabe Insight Inc•Cincinnati, OH
•$17 - $26
About The Position
Job Description: We are seeking a dedicated and customer-oriented Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to resolve inquiries, issues, and feedback promptly and efficiently. The ideal candidate will possess strong communication skills, patience, and a positive attitude to ensure customer satisfaction and foster long-term relationships.
Requirements
- High school diploma or equivalent; additional education or certifications are a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency with customer service software, CRM systems, and Microsoft Office suite.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers in troubleshooting and resolving product or service issues.
- Document customer interactions and maintain accurate records in the support database.
- Collaborate with internal teams to escalate and resolve complex issues efficiently.
- Provide detailed product or service information to customers as needed.
Benefits
- Competitive pay
- Opportunities for advancement
- Professional development and training
- Supportive and collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
