Construction & Demolition Debris Diversion Customer Support Assistant – Community Planning and Development

City and County of Denver•Denver, CO

11d•$23 - $29•Hybrid

About The Position

The City and County of Denver's Community Planning and Development (CPD) department is seeking two part-time Customer Support Assistants to join the Universal Recycling and Composting Ordinance (URCO) Team. This team supports the implementation of Denver's new citywide requirements for construction and demolition (C&D) waste diversion. The role involves assisting applicants in understanding and navigating documentation and processes related to URCO, supporting the administrative workflow for waste-diversion plans and compliance documentation, and ensuring accurate tracking and processing. This is an on-call, part-time, hourly position.

Requirements

Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).
Additional appropriate education may be substituted for the minimum experience requirement.
Requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
Familiarity with building design, construction practices, or demolition and waste-diversion terminology.
Ability to learn and apply regulatory criteria and program procedures, and to make independent decisions with minimal oversight.
Strong math skills to support the verification of project information and basic systems calculations.
Robust written and verbal communication skills, with the ability to tailor information to a wide range of customers, including homeowners and contractors.
Comfort navigating online permitting systems and learning third-party platforms such as Green Halo.
Demonstrated ability to provide responsive, high-quality customer service to diverse internal and external stakeholders.

Responsibilities

Learn and consistently apply the ordinances and rules and regulations to applicable construction and demolition projects throughout Denver.
Review and approve or deny requests for reduced or modified waste diversion, as well as requests for reductions or exemptions to the performance security deposit.
Use the Green Halo platform to verify diversion documentation.
Confirm ordinance compliance and determine refund amounts.
Provide excellent customer service as a primary point of contact for internal and external customers, offering written and verbal technical assistance.
Monitor and respond to inquiries from a shared email inbox related to URCO construction and demolition projects.
Visit job sites to educate and support the program and projects, and to confirm waste diversion and segregation of recyclable materials.
Verify recycling facility diversion rate compliance, expansion, and mixed-materials opportunities.
Document detailed questions, concerns, and modification requests for external reporting.
Evaluate and make recommendations for future revisions to the ordinances or rules.
Organize data regarding ordinance compliance for presentations and council and mayoral briefings.
Perform other duties as assigned, such as developing or updating training materials and coordinating with other city staff.