Customer Support Assistant
Alphabe Insight Inc•Hartford, CT
•$31,000 - $35,000•Onsite
About The Position
The Customer Support Assistant will serve as a key point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is organized, detail-oriented, and committed to delivering high-quality support while maintaining strong communication with clients and team members.
Requirements
- Strong verbal and written communication skills.
- Excellent interpersonal and customer service abilities.
- Strong organizational and time-management skills.
- Ability to multitask and prioritize responsibilities effectively.
- Problem-solving mindset with attention to detail.
- Proficiency with computer systems and common office applications.
- Ability to work independently and collaboratively within a team.
- Professional attitude and commitment to delivering exceptional service.
Responsibilities
- Respond to customer inquiries in a professional and timely manner.
- Provide accurate information regarding products, services, and company policies.
- Assist customers with account updates, service requests, and general support needs.
- Document customer interactions and maintain accurate records.
- Coordinate with internal departments to resolve customer concerns efficiently.
- Follow up on open inquiries to ensure complete resolution.
- Maintain a positive and customer-focused approach in all interactions.
- Support administrative and operational tasks as needed.
Benefits
- Competitive salary ($31,000 – $35,000 annually).
- Career growth and advancement opportunities.
- Ongoing training and professional development.
- Supportive and collaborative work environment.
- Opportunity to build valuable customer service and communication skills.
- Exposure to diverse business operations and client interactions.
- Stable full-time position with long-term growth potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
