Customer Support Assistant

Alphabe Insight Inc • Rochester, NY

15d • $47,000 - $51,000

About The Position

We are looking for a highly organized and detail-oriented Customer Support Assistant to join our team. In this role, you will support daily client interactions, assist in resolving inquiries, ensure timely communication, and contribute to providing a seamless customer journey. You will work closely with internal teams to maintain service standards and uphold the quality that represents GG Media.

Requirements

• Strong communication and interpersonal skills.
• Ability to stay organized, prioritize tasks, and manage time effectively.
• Excellent problem-solving abilities and attention to detail.
• Comfortable working in a fast-paced, service-oriented environment.
• Professional demeanor and commitment to maintaining high service standards.

Responsibilities

• Manage incoming inquiries via phone and email with a professional and solution-oriented approach.
• Assist customers by addressing questions, troubleshooting concerns, and providing accurate information.
• Maintain detailed documentation of interactions, updates, and follow-ups.
• Coordinate with internal departments to ensure prompt resolution of issues.
• Support routine administrative tasks to keep operations organized and efficient.
• Uphold service quality standards and contribute to a positive client experience.

Benefits

• Competitive annual salary of $47,000 – $51,000.
• Professional growth and internal advancement opportunities.
• Skill-development and training programs to enhance your career.
• Supportive work environment with a focus on team collaboration.
• Stable, long-term employment with opportunities to expand responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed