Customer Support Assistant

Sharpcontra • Boston, MA

4d • $52,000 - $56,000

About The Position

We are looking for a Customer Support Assistant who will serve as the first point of contact for clients, providing clear guidance, exceptional assistance, and consistent support. This role requires strong communication skills, attention to detail, and the ability to deliver a smooth and positive customer experience at all times.

Requirements

• Strong verbal and written communication skills.
• Excellent organization, problem-solving, and multitasking abilities.
• Ability to work well in a team-oriented environment.
• Positive attitude and a customer-centric mindset.
• Proficiency in basic office and communication tools.

Responsibilities

• Provide prompt and professional responses to customer inquiries.
• Assist customers with service information, issue resolution, and general support.
• Maintain accurate records of customer interactions and follow-up actions.
• Collaborate with internal departments to ensure seamless client support.
• Identify opportunities to improve processes and enhance service quality.
• Uphold company standards and deliver outstanding customer care.

Benefits

• Competitive annual salary ($52,000–$56,000).
• Clear opportunities for professional growth and development.
• Supportive and collaborative work environment.
• Skill-building and training resources to enhance your career.
• Full-time job stability with long-term potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed