Alphabe Insight Inc-posted 2 days ago
$50,000 - $55,000/Yr
Full-time • Entry Level
Houston, TX

We are seeking a highly organized and service-oriented Customer Support Assistant to join our team in Houston, TX. The ideal candidate will provide exceptional support to clients, manage inquiries with professionalism, and ensure a seamless customer experience. This role requires strong communication skills, a proactive mindset, and the ability to remain composed and efficient in a fast-paced environment.

  • Provide professional and timely assistance to clients via phone, email, and other communication channels.
  • Manage and track customer inquiries, ensuring accurate documentation and follow-through.
  • Collaborate with internal departments to resolve issues and deliver high-quality support.
  • Maintain updated knowledge of company services, processes, and client needs.
  • Assist with scheduling, account updates, service coordination, and follow-ups.
  • Identify opportunities to enhance the customer experience and improve service workflows.
  • Strong written and verbal communication skills.
  • Excellent organizational abilities and attention to detail.
  • Ability to multitask and prioritize effectively in a dynamic setting.
  • Customer-focused mindset with a professional and courteous approach.
  • Problem-solving skills and the ability to work both independently and collaboratively.
  • Proficiency with basic computer systems, office tools, and customer management platforms.
  • Opportunities for career growth and internal advancement.
  • Professional development and training programs.
  • Supportive and collaborative work environment.
  • Stable full-time position with long-term career potential.
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