Customer Support Assistant

Alphabe Insight Inc • Birmingham, AL

4d • $47,000 - $51,000

About The Position

We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Birmingham, AL. This role plays a key part in ensuring smooth communication with clients, handling inquiries efficiently, and supporting internal operations to maintain high service standards. The ideal candidate is organized, reliable, and committed to delivering excellent support in a professional environment.

Requirements

• Strong verbal and written communication skills
• High level of organization and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Professional demeanor with a client-focused mindset
• Basic computer proficiency and comfort using internal systems
• Problem-solving skills and the ability to work independently or as part of a team

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone, email, and internal systems
• Provide accurate information and timely assistance to clients
• Maintain and update customer records and documentation
• Coordinate with internal departments to resolve requests and issues efficiently
• Monitor and follow up on open cases to ensure resolution
• Support daily administrative and operational tasks related to customer service

Benefits

• Competitive salary ($47,000 – $51,000)
• Growth opportunities within the company
• Skill development and ongoing training
• Supportive and professional work environment
• Stable full-time position

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed