Customer Support Assistant

Alphabe Insight Inc • Atlanta, GA

52d • $55,000 - $60,000

About The Position

We are seeking a Customer Support Assistant who will play a vital role in ensuring our clients receive outstanding service and support. The ideal candidate will handle customer inquiries with professionalism, assist in resolving issues efficiently, and maintain a positive company image through every interaction.

Requirements

• Excellent communication and organizational skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Positive attitude and commitment to providing exceptional customer service.
• Proficiency in Microsoft Office Suite and general computer literacy.

Responsibilities

• Respond to customer inquiries via email and phone in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Assist in tracking, reporting, and following up on customer cases.
• Collaborate with internal departments to resolve customer concerns effectively.
• Maintain records of interactions and ensure client satisfaction at all stages.
• Support continuous improvement initiatives to enhance service quality.

Benefits

• Competitive salary ($55,000 – $60,000 per year).
• Professional growth and career development opportunities.
• Supportive and collaborative team environment.
• Comprehensive training and performance recognition programs.
• Stable, full-time position with long-term potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed