Customer Support Analyst - Precision

UFS LLC • Remote, US,

8h • $75,000 - $85,000 • Hybrid

About The Position

The Conversion/Customer Support Analyst is a hybrid role responsible for providing day-to-day banking application support to UFS Bank customers while also owning and driving key activities related to converting customers to the Fiserv Precision banking platform. This role serves as a critical liaison between customers, internal teams, and technology platforms—ensuring a smooth onboarding experience, effective issue resolution, and successful long-term platform adoption.

Requirements

• Strong analytical and troubleshooting abilities.
• Understanding of Fiserv Precision and Fiserv ancillary software or capacity to learn it.
• Understanding of item processing or the capacity to learn.
• Extremely comfortable working with computers and a variety of computer applications.
• Excellent verbal and written communication skills.
• Experience onboarding customers and providing support to Customers.
• Motivated and independent and able to work without direct supervision.
• Ability to internally collaborate effectively with multiple teams in both project-based and ongoing support functions.
• Capability to provide constructive feedback and proactively contribute ideas for process improvements.
• Ability to manage multiple tasks and projects with accuracy and attention to detail.
• Ability to work effectively with deadline demands.
• Take ownership and accountability, to follow problems through to resolution.
• Ability to work in a team-oriented, collaborative environment.
• Desire to continually improve and contribute to our Purpose of Empowering Community Bankers and our People to Thrive – Together.
• Bachelor’s degree required or High School Diploma or general education degree (GED) with work experience equivalent.
• Minimum three (3) years prior experience with Fiserv Precision Core banking software.

Nice To Haves

• Three (3) years prior experience in direct client support desired.

Responsibilities

• Answers, evaluates and prioritizes service requests received via phone, voicemail, email, etc. specifically related to Fiserv Precision software support.
• Logs and tracks all requests using company’s customer management tracking system, including documenting all actions taken to resolve requests.
• Serve as a liaison for assigned bank conversion/merger/acquisition related task and activities.
• Facilitate calls with customers for Conversion Related or Support related tasks.
• Assists in implementation of new software releases for applications responsible for supporting bank processing.
• Documents resolutions in a central location for sharing knowledge internally and with customers.
• Participates in assessments, project planning and client meetings.
• Works with third party vendors on behalf of customers.
• Analyzes and evaluates service requests to identify trends and make recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level