Customer Support Analyst I
Vertafore•East Lansing, MI
•Hybrid
About The Position
Our Customer Support Analysts play a key role in building customer relationships and orchestrating and managing complex, technical customer support cases. Our Analysts grow and develop their technical skills so they can work as a team to successfully determine the root causes of challenging issues.
Requirements
- Advanced communication (written and verbal) and interpersonal skills.
- Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines
- Highly proficient with MS office and relevant tools and technologies, with ability to troubleshoot and resolve complex and technical issues
- Proactively learns and acquires new skills.
- Problem solver, analytical, with critical thinking skills
- Demonstrates regular and reliable attendance
- Minimum 12 months of support experience, preferably in a technical environment
Nice To Haves
- Familiarity with Vertafore products preferred
- Familiarity with Databases preferred
Responsibilities
- Provides the highest level of customer support to our Enterprise customers.
- Researches and resolves complex enterprise customer Issues using advanced tools and methods.
- Provides product and technical guidance, internally and externally.
Benefits
- professional development
- fast upward mobility
- exposure to the latest and greatest in technology
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
