Customer Support Agent (Onsite PA)
Contactus LLC•Grindstone, PA
•Onsite
About The Position
Help people pay smarter for their prescriptions! This role involves assisting participants in navigating a new CMS program designed to make prescription costs more manageable. You will be the friendly voice that helps participants understand and utilize the program to spread their prescription drug costs into manageable monthly payments instead of paying all at once. The program offers fully compliant support, ledger-based accounting, seamless system integrations, omnichannel participant support, and easy opt-in/opt-out enrollment.
Requirements
- Friendly, confident, and professional demeanor on the phone.
- Goal-driven and detail-oriented.
- Comfortable multitasking (talking and typing simultaneously).
- Ability to precisely follow client and company guidelines.
- Available for evening and weekend shifts post-training.
Nice To Haves
- Familiarity with HIPAA (training will be provided).
- Bilingual candidates strongly encouraged to apply; fluency in a second language is a significant plus.
- Type at least 20 WPM.
- Communicate clearly and confidently.
- Ability to think on your feet and stay calm under pressure.
- Positive energy and a problem-solving mindset.
- Bilingual or multilingual proficiency.
- Flexibility to work evenings and weekends as scheduled.
Responsibilities
- Manage inbound and outbound calls (approximately 60-70 inbound calls per day).
- Assist participants with elections and enrollment.
- Answer questions regarding payment processing.
- Provide general prescription payment plan support.
- Assist with online account access.
- Help members update their information.
Benefits
- Opportunity to make a real impact.
- Gain experience in healthcare and customer support.
- Sharpen customer service skills.
- Be part of a team launching something new.
- Help people afford essential medications.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
