Customer Support Agent (Onsite PA)

Contactus LLC • Grindstone, PA

22h • Onsite

About The Position

Help people pay smarter for their prescriptions! This role involves managing inbound and outbound calls to assist participants with a new CMS program designed to make prescription costs more manageable. You will be the friendly voice that helps participants understand and utilize this program, which allows them to spread prescription drug costs into manageable monthly payments. The role requires supporting a fully compliant program with ledger-based accounting, seamless system integrations, and omnichannel participant support.

Requirements

• Friendly, confident, and professional demeanor on the phone.
• Goal-driven and detail-oriented.
• Comfortable multitasking (talking and typing simultaneously).
• Ability to precisely follow client and company guidelines.
• Available for evening and weekend shifts post-training.

Nice To Haves

• Familiarity with HIPAA (training will be provided).
• Bilingual or multilingual proficiency.
• Typing speed of at least 20 WPM.
• Ability to communicate clearly and confidently.
• Ability to think on your feet and remain calm under pressure.
• Positive energy and a problem-solving mindset.
• Flexibility to work evenings and weekends as scheduled.

Responsibilities

• Manage inbound and outbound calls (approximately 60-70 inbound calls per day).
• Assist participants with elections and enrollment.
• Answer questions regarding payment processing.
• Provide general support for prescription payment plans.
• Assist participants with online account access.
• Help participants update their member information.

Benefits

• Opportunity to make a real impact.
• Gain experience in healthcare and customer support.
• Sharpen customer service skills.
• Be part of a team launching something new.
• Help people afford essential medications.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed