Customer Support Sales Assistant - 17807

Somewhere • Portland, OR

1d • Remote

About The Position

We are seeking a reliable Customer Support Agent to join our fast-growing ecommerce brand in the health and supplements space. You will manage customer inquiries, improve support efficiency, and contribute to enhancing the overall customer experience.

Requirements

• 2–7 years of customer support experience
• Experience with health, wellness, or supplement brands
• Proficiency in Gorgias, Shopify, and ReCharge
• Strong written English communication
• Organized, dependable, and able to manage a dedicated support schedule

Nice To Haves

• Experience supporting ecommerce or DTC brands
• Exposure to customer experience optimization or retention initiatives
• Experience working with remote or international teams

Responsibilities

• Manage customer support tickets via email and live chat (Gorgias)
• Respond to inquiries regarding orders, subscriptions, payments, and shipping
• Support Shopify and ReCharge users, including subscription updates and billing
• Escalate complex or sensitive health-related questions when necessary
• Prepare weekly and monthly reports on support performance and trends
• Identify recurring issues and recommend process improvements

Benefits

• Work with a growing ecommerce brand
• Contribute to improving processes and customer experience
• Stable hours, clear expectations, and long-term potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed