Customer Support Agent
About The Position
Responsible for providing 1st level support for IdenTrust customers and related products. This position involves effectively communicating with the customer and using the appropriate tools for troubleshooting and ticketing issue resolution. HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo HID Global Identity and Access Management Solutions products protect more than 85 million user identities. At HID Global, we understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, leads us to secure user identities in converged access environments and drives the need to expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale. Are you ready to make a difference? Join us and help shape the future of security.
Requirements
- High School Diploma/GED; some college course work completed in Computer Sciences.
- 0-1 years' experience in customer support or related field.
- 0-1 years' experience providing technical assistance via phone.
- Excellent communication skills and proven record of providing excellent customer service.
- Troubleshooting and resolution skills, researching problems before escalating.
- Ability to work flexible hours based on business need.
Responsibilities
- Responding to informational/technical related requests via telephone and email.
- Creating detailed entries of call records into the ticketing system.
- Working with and troubleshooting in Windows operating system.
- Building a positive rapport with customers and take ownership of issues raised.
- Staying current on security policies and practices.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
