Customer Support Agent

StelloFoods

7d•Remote

About The Position

At Stello Foods, we believe that exceptional customer experiences are the heart of our success in the Food & Beverages industry. We are seeking a dedicated Customer Support Agent to join our team and help us deliver outstanding service to our valued customers. This role offers an exciting opportunity to be the frontline voice of our brand, assisting customers with inquiries, resolving issues, and ensuring every interaction reflects our commitment to quality and care.

Requirements

High school diploma or equivalent; additional education is a plus.
Minimum 1-2 years of experience in customer support or a related role, preferably within the Food & Beverages sector.
Strong communication skills, both written and verbal, with a clear and friendly tone.
Ability to handle multiple tasks efficiently while maintaining attention to detail.
Proficiency with CRM software and basic computer applications.
Problem-solving mindset with the ability to remain calm under pressure.
Flexible and adaptable to changing customer needs and business priorities.

Nice To Haves

Experience working in a fast-paced customer service environment.
Knowledge of food safety standards and regulations.
Multilingual abilities are a plus.

Responsibilities

Respond promptly to customer inquiries via phone, email, and chat with professionalism and empathy.
Assist customers with product information, order tracking, returns, and general troubleshooting.
Document customer interactions thoroughly and maintain accurate records in the CRM system.
Identify patterns in customer feedback and escalate issues to relevant departments when necessary.
Support the onboarding of new customers by guiding them through product features and policies.
Stay informed about Stello Foods’ product offerings, promotions, and industry trends.
Contribute to team goals by sharing insights and participating in training sessions.