Customer Service Support Agent

Vocalink Connections • Goldsboro, NC

3d • Remote

About The Position

Vocalink Connections Partners with major companies to provide exceptional customer support through a remote contractor network. We are committed to helping individuals work independently, earn reliably, and build long -term career and income stability from home. If you are seeking a flexible, remote opportunity where your professionalism and personality matter -we'd love to connect with you. As a Customer Service Independent Contractor, you will: Handle inbound customer service calls, chat, and/or emails inquires Assist customers with questions, troubleshooting, and account information Provide excellent service and maintain a calm, friendly tone Follow client -provided scripts and guidelines Work your assigned schedule and meet basic service expectations What We Offer The freedom to choose when you work and how much you work Work -from -home flexibility - no commute! Opportunities to severe well -known brands Full certification guidance provided Support from our internal Success Team Ability to increase earnings based on performance and client selection Ideal For College students Stay -at -home parents or caregivers Retirees Individuals seeking additional income Anyone wanting more control over when they work Those who thrive in remote environments

Requirements

• A positive, professional attitude and clear communication skills
• Commitment to reliability and self -management
• Ability to work independently without direct supervision
• A computer or laptop (Mac/PC) that meets platform requirements
• Headset and & high -speed internet service
• Must be 18 + and eligible to work as an independent contractor in the U.S.
• High -school diploma or equivalent
• Basic computer and typing proficiency
• Ability to remain calm, patient, and professional when assisting customer
• A quiet home workspace free from noise or interruptions
• Reliable Computer or laptop (Chromeboooks not support)
• High -speed internet connection (wired recommended)
• Headset
• Ability to pass background check (if required by program)
• Windows 11

Responsibilities

• Handle inbound customer service calls, chat, and/or emails inquires
• Assist customers with questions, troubleshooting, and account information
• Provide excellent service and maintain a calm, friendly tone
• Follow client -provided scripts and guidelines
• Work your assigned schedule and meet basic service expectations

Benefits

• The freedom to choose when you work and how much you work
• Work -from -home flexibility - no commute!
• Opportunities to severe well -known brands
• Full certification guidance provided
• Support from our internal Success Team
• Ability to increase earnings based on performance and client selection
• Choose from part -time or full -time hours
• Create your own schedule in available client time blocks
• Morning, afternoon, evening and overnight options available
• Compensation varies based on client program and call volume
• Contractors are paid bi -weekly
• Some programs offer performance incentives
• Work from the comfort of your home
• Choose your own client program
• Flexible scheduling around your life
• Opportunity to support well -known, established brands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED