Customer Success Manager
About The Position
Social Discovery Group (SDG) is a leading social discovery company with a global presence, operating over 60 brands and reaching 500 million users. We aim to combat loneliness and disconnection by making virtual intimacy a standard. Our diverse portfolio includes communication platforms leveraging AI, game mechanics, and video streaming, such as Dating.com, DateMyAge, and Cupid Media. SDG also actively invests in IT startups worldwide, including notable companies like Open AI, Patreon, and Coursera. We foster a collaborative environment for IT professionals dedicated to creating impactful social discovery products. Our international team consists of 1200 professionals and digital nomads working remotely across numerous locations globally. In August 2024, we were proud to achieve Great Place to Work US Certification™, underscoring our commitment to a workplace built on trust, pride, and camaraderie. We are seeking a motivated Customer Support Agent to join our dynamic team.
Requirements
- Fluent in English
- Experience working with international customers
- Fast typing skills in English
- Quick learner and ability to absorb large volumes of information
- Ability to psychologically analyze people and be sensitive to their emotions
- Ability to swiftly navigate through difficult situations and adapt to fluctuating circumstances
- Ability to come up with and provide professional solutions to complicated cases
- Stress resistant, energetic and never hesitant to show initiative
- Possess a ‘can-do’ attitude and believe that ‘everything is possible’
- Ability to provide an outstanding quality service
Nice To Haves
- Japanese language proficiency
- Spanish language proficiency
- Chinese language proficiency
Responsibilities
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality
Benefits
- REMOTE OPPORTUNITY to work full time
- Vacation 28 calendar days per year
- 7 wellness days per year (time off)
- Bonuses up to $5000 for recommending successful applicants
- 50% payment for professional training, international conferences and meetings
- Corporate discount for English lessons
- Health benefits: company will compensate up to $1,000 gross per year per employee for health insurance or doctor’s fees if not eligible for corporate medical insurance
- Workplace organization: reimbursement of workplace costs up to $1000 gross once every 3 years for remote employees
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for merchandise, team building activities, massage certificates, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
