About The Position
About Fasset Fasset is a regulated stablecoin neobank delivering fast, secure financial services across emerging markets. Role Overview We are hiring a Customer Support Agent to be the frontline of Fasset's customer experience in Bangladesh or Pakistan.
Requirements
- 1-2 years of customer support experience in fintech, banking, or consumer tech.
- Excellent communication in English and local language(s) of Bangladesh.
- Patient, empathetic, and solutions-focused.
- Experience with Zendesk, Freshdesk, or Intercom.
- Able to work flexible hours on a rota basis.
Nice To Haves
- Experience supporting crypto or payments products.
- Familiarity with KYC/AML processes.
Responsibilities
- Handle inbound queries via live chat, email, and social media professionally.
- Resolve issues related to onboarding, KYC, transactions, cards, and wallets.
- Escalate complex issues to the relevant internal teams.
- Document interactions and contribute to the knowledge base.
- Identify recurring issues and provide feedback to Product and Operations.
- Meet SLA, CSAT, and resolution-time targets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
