Customer Support Advocate

Hurco Companies Inc • Indianapolis, IN

4d • Onsite

About The Position

We are looking for a Customer Support Advocate to join our team in Indianapolis. In this part-time, onsite role, you will play an important role in providing a positive customer experience by assisting distributors and customers with questions, troubleshooting, and product support. The ideal candidate is friendly, professional, dependable, and enjoys helping people. You should be comfortable communicating with customers by phone, email, and other communication channels, while also being able to work independently and prioritize multiple requests.

Requirements

• Part-time, onsite position located in Indianapolis, Indiana
• Fluent in English, including speaking, reading, and writing
• Strong verbal and written communication skills
• Positive, professional attitude with a genuine desire to help customers
• Strong problem-solving and organizational skills
• Ability to work independently and manage multiple customer requests
• Comfortable learning new products, systems, and processes

Nice To Haves

• Previous customer service or support experience is a plus, but not required

Responsibilities

• Respond to customer and distributor inquiries by phone, email, and/or chat
• Provide fast, friendly, and professional customer support
• Assist with product, service, and technical-related questions
• Troubleshoot customer issues and identify appropriate solutions or resources
• Research questions and follow through to ensure issues are resolved
• Maintain accurate and detailed records of customer interactions and resolutions
• Develop a strong understanding of our products, services, and policies
• Work closely with team members and other departments to resolve customer issues
• Share customer feedback and identify opportunities to improve the customer experience
• Maintain a professional and helpful attitude in all customer interactions

Benefits

• Part-time flexibility – We can work with your available hours
• Competitive pay starting at $22 per hour
• Opportunity to gain experience in customer service, technical support, and the manufacturing industry
• Supportive team environment

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed