Customer Support & Administrative Coordinator, SCSN

USA Volleyball•Irvine, CA

2d•Onsite

About The Position

USA Volleyball (USAV) is seeking a Customer Support & Administrative Coordinator for its Southern California Southern Nevada (SCSN) region. This is a regular full-time, hourly position reporting to the Office Administrator. The role is crucial for providing frontline customer support and essential administrative coordination to clubs, directors, members, and regional operations. The primary focus is on service, accuracy, responsiveness, and operational efficiency, aiming to support a high-quality member experience, effective season administration, and well-coordinated regional activities. The successful candidate must demonstrate inclusive, collaborative, and professional behavior, managing multiple priorities in a fast-paced service environment, working both independently and as part of a team. Extended hours, including nights, weekends, and holidays, may be required. The position is located in Irvine, CA.

Requirements

Bachelors’ degree or equivalent work experience.
Must demonstrate strong communication and customer service skills.
Highly organized with attention to detail.
Ability to manage multiple tasks and deadlines.
Comfortable learning new systems and tools (e.g., MMS, EMS)
Experience with Microsoft Office Suite
Ability to prioritize competing tasks.
Must be able to successfully pass a USAV background screening (prior to hire date).
Must successfully complete Safe Sport training within two weeks of hire date. Training must be maintained throughout employment.

Nice To Haves

Experience in sports administration or club operations preferred.

Responsibilities

Provide timely, professional, and solutions-focused support to clubs, directors, members, and other constituents across the region, ensuring inquiries are addressed accurately and courteously.
Monitor and respond to customer support emails, general inquiries, and routine service requests, escalating more complex issues to the appropriate staff member when needed.
Draft, distribute, and maintain routine communications, updates, and announcements related to seasonal processes, deadlines, policies, and operational changes.
Serve as a reliable point of contact for club leaders and regional stakeholders by helping communicate expectations, next steps, and available resources clearly and consistently.
Maintain and update team rosters on a regular basis, with particular attention to locked teams, roster accuracy, and applicable deadlines.
Assist clubs and members with roster changes, player eligibility questions, and related administrative requirements in accordance with regional and USA Volleyball policies.
Provide support for membership-related processes, including helping users identify the correct membership type, complete registration steps, resolve payment issues, and navigate the Membership Management System (MMS).
Assist members and clubs with SafeSport training requirements, background screening processes, eligibility questions, and basic technical troubleshooting.
Develop and maintain strong working knowledge of the Membership Management System in order to provide effective user support and promote accurate and efficient processing.
Create, distribute, collect, and maintain forms and related documents required for club compliance, season administration, and regional operations.
Review submitted information for completeness, accuracy, and timeliness, and follow up with clubs or members as needed to resolve missing or inconsistent data.
Maintain organized digital records and support data-entry processes to help ensure reliable reporting and smooth operational workflows.
Assist with seasonal and event-related operational tasks, including officials’ assignments, payment coordination, event scheduling, seeding support, and related administrative follow-through.
Support the creation, setup, and maintenance of season events within the Event Management System (EMS), helping ensure event information is accurate and current.
Participate in weekly staff meetings and contribute to ongoing operational planning, task coordination, and follow-up actions across the SCSN team.
Provide general administrative and logistical support to help ensure regional events and seasonal activities are organized and executed effectively.
Assist with routine financial and administrative processes, including tracking event invoices, maintaining organized records, and supporting adherence to budget parameters and internal procedures.
Prepare, organize, and maintain administrative documents, spreadsheets, and related records to support office operations and departmental needs.
Support day-to-day office functions and other administrative assignments that contribute to efficient regional operations.
Maintain and organize website content by ensuring information is current, accurate, and accessible.
Support ongoing updates to internal systems, databases, and shared resources to promote consistency, accessibility, and operational efficiency.
Support onboarding efforts for new clubs entering the SCSN region by helping communicate requirements, timelines, processes, and available resources.
Assist with administrative and operational activities that support participation and program growth across boys, grass, sand, and adult volleyball offerings.
Contribute to a positive service experience that strengthens club relationships and supports regional retention and growth efforts.
Other duties and projects as assigned.

Benefits

Paid Time Off- Accrue 8 hours each pay period (up to a maximum of 17 days).
Holidays- Up to 15.5 paid holidays per year
403B retirement plan- Employer match up to 8%
Health Benefits (medical, dental, vision)- No monthly premiums are deducted for employee only health benefit. An opt-out rebate is provided for employees waiving USAV medical coverage should they already have coverage with a qualified group health plan.
Medical wellness program - Earn up to $1000/year for completing health activities
Paid Parental leave
Employee Assistance Program (EAP)
Employer-paid life and AD&D Insurance
DEI, Social and Wellness Committees
Discounts on sponsored vendor apparel (Mizuno)