Customer Supply Chain Team Lead

Reckitt•Nutley, NJ

90d•$109,000 - $163,000•Onsite

About The Position

We are Reckitt, home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. Our supply chain is the backbone of our business, ensuring our trusted products reach people globally, safely and efficiently. This role is crucial in leading the identification, prioritization, and execution of value-added projects and continuous improvement initiatives that contribute to business growth, operational excellence, customer satisfaction, and cost optimization. The position requires utilizing data analytics, project management disciplines, and cross-functional collaboration to ensure successful implementation and measurable results. The Team Lead will also act as a culture and people champion, supporting a high-performing and highly engaged team. This role is not currently sponsoring visas or considering international movement.

Requirements

Bachelor's degree in Supply Chain Management, Business Management, or a related field, with 5-7 years of experience in customer service, logistics, forecasting, or supply chain operations.
Proven leadership experience, including managing direct reports, developing talent, and leading high-performing teams.
Strong retail and customer supply chain expertise, preferably supporting Walmart or other large retailers within a fast-moving consumer goods (FMCG) environment.
Advanced analytical and problem-solving skills, with the ability to interpret data, identify trends, and drive effective business decisions.
Excellent communication and technology skills, including strong written, verbal, and presentation capabilities, along with proficiency in systems and tools such as Retail Link.

Nice To Haves

Supply Chain Management
Business Partnership
Collaboration and partnership building
Relationship Management
Business acumen
Productivity management
Improve business processes
Advanced Analytics
Data Analytics
Supply Chain Planning
Logistics Management

Responsibilities

Lead and develop the Customer Logistics Team to deliver exceptional customer service through complete orders, on-time delivery, accurate transactions, and damage-free shipments while fostering team capability and service excellence.
Partner cross-functionally with Sales, Planning, Manufacturing, Distribution Centers, and Customers to execute sales and promotional plans, improve communication, and drive customer satisfaction.
Drive continuous improvement initiatives by identifying value-added opportunities, implementing operational enhancements, and leveraging Lean, Six Sigma, root cause analysis, and process mapping methodologies.
Manage strategic projects and organizational change efforts, prioritizing multiple initiatives, engaging stakeholders, and ensuring successful execution of business objectives.
Analyze complex supply chain and customer data to identify trends, develop actionable recommendations, improve workflow efficiency, and support informed decision-making by senior leadership.