Customer Supply Chain Manager

Bodycote North America•Camas, WA

2d•$95,000 - $115,000•Onsite

About The Position

The scope of this position is to manage the upstream supply chain, production planned and overall customer experience as the plant’s liaison between customers’, plant management, and account managers, to assure the timely delivery of parts and services. The position requires close interface with the Plant Manager and the rest of the plant’s senior leadership team, while supervising the Master Planning, Scheduling, Purchasing and Shipping/Receiving Departments. The Customer Supply Chain Manager works with minimal supervision and within established guidelines set by the General Manager.

Requirements

This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder.
Bachelor Degree in business, management or equivalent and a minimum 5 years of experience in a similar role.
General thermal spray knowledge preferred, experience and training, and capable of scheduling production in a manner that maximizes production efficiency while meeting customer demands.
Requires broad experience, 5 years minimum, and practical knowledge of thermal spray business processes.
Must have a minimum of 5 years supervisory experience.
Requires thorough knowledge of capabilities, equipment availability, and special processing requirements.
Must be capable of providing customers with accurate turn-time commitments.
Language Skills: Must be able to communicate effectively, both orally and in writing.
Requires effective communication skills for interfacing with top management levels, shop supervision and customers.
Requires ability to instill confidence in customers through understanding of needs and maintain a high level of credibility.
Must be tactful, diplomatic, and patient when handling customer complaints.
Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand, and follow rules and procedures and accept constructive criticism.
Must demonstrate the ability to read, write and communicate the English language.
May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals.
Knowledge and hands on experience of computer applications including Microsoft Office and databases is required.
Detail-oriented and goal-driven customer service professional possessing exceptional communication, leadership, and organizational skills.
Must demonstrate the ability to streamline operation that increase efficiency and company profit.
Must possess problem solving abilities to help resolve challenges effectively and efficiently.

Nice To Haves

General thermal spray knowledge preferred

Responsibilities

Train and mentor employees, including essential support, unwavering adherence to policies and leadership for the safety of all associates.
Manages the business Supply Chain and Customer Service including Master Planning, Production Scheduling, Purchasing and Shipping/Receiving.
Responsible for collaborating with the Plant Manager and the rest of the site’s senior leadership team on operational requirements to meet current and forecasted customer demand.
Collaborate cross functionally to create and maintain supply chain management strategies that assure on-time delivery and optimal inventory levels based on published lead-times and carrying costs.
Oversee supplier communications and negotiations.
Analyze supply chain data, market research and supplier performance data to support strategic sourcing initiatives targeting cost reduction and process improvement.
Monitor and forecast supply chain trends and their impact on inventory and production planning in support of developing strategies to mitigate supply chain risks and disruptions.
Responsible for ensuring daily production schedules are generated and communicated in a timely manner.
Evaluates workload against operational capacity to manage realistic and accurate customer commitments for work completion.
Evaluates and reports out on plant incoming and outgoing Delivery performance, identifying problem areas and bringing forward recommendations for improvements.
Brings forth and facilitates opportunities for improvement for operational throughput and labor efficiencies.
Responsible for facilitating professional and timely responses to customer inquiries for commitments, status updates, expedite requests and related problem resolution.
Coordinates customer related issues and requests for special handling, services, quotes and inquiries.
As a Senior member of the Site Leadership Team, takes an active and leading role in implementing and promoting the site EHS initiatives, taking full ownership of their area(s) of responsibility and driving compliance to established standards.
Participates in staff meetings.
Performs other duties as dictated by position or required by the General Manager.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.