Customer Supply Chain Associate Analyst

Stanley Black & Decker, Inc.•New Britain, CT

1d•$51,700 - $83,300•Remote

About The Position

As a Customer Supply Chain Associate Analyst, you’ll be part of our Business Care team working as a remote employee. You’ll be a critical part of the team working closely with Sales and Warehouse Management to help manage the customer relationship and expectations with regards to orders and shipment timing. This role involves daily order/inventory management for small – medium sized retail partners, partnering with SBD Factories and DCs to manage shipping and logistics, monitoring production schedules for communication with stakeholders, internal sales reporting and supply pacing, maintenance of all order management systems, regular communication with internal cross-functional teams, and daily reporting and analytics. You will also participate in internal meetings related to sales orders management.

Requirements

SAP/INFOR experience.
Proficient in Excel (formula include but not limited to: xlookup, sumifs, ifs)
Exceptional interpersonal communication and customer service skills are required to succeed.
Able to work both autonomously and cross-functionally with peer-to-peer support orchestrated by direct management.
Driven by customer focused actions that best support the customer needs through exceptional fill rates.
Fast paced, team centered and customer responsive.

Nice To Haves

College degree preferred but not required for position.
A desire for further education and future advancement is encouraged if candidate does not have a degree.
Sales and/or customer service experience is a plus.

Responsibilities

Be a critical part of the team working closely with Sales and Warehouse Management to help manage the customer relationship and expectations with regards to orders and shipment timing.
Daily order/inventory management for small – medium sized retail partners.
Partnering with SBD Factories and DCs to manage shipping and logistics.
Monitoring production schedules to then be effectively communicated with appropriate internal and external stakeholders.
Internal sales reporting and supply pacing to the customer’s expectations.
Maintenance of all order management systems.
Regular communication with internal cross function teams.
Daily reporting and analytics to pulse performance.
Internal meetings related to sales orders management.