Customer Supply Chain Analyst

Campbell's • Charlotte, NC

17d • $41,000 - $59,000

About The Position

As a Customer Supply Chain Analyst you’ll play a critical role in ensuring exceptional customer service and operational excellence by managing the entire order life cycle—from creation through delivery. Your work will directly impact customer satisfaction, service metrics, and supply chain efficiency, helping Campbell’s maintain strong relationships and deliver on its promises.

Requirements

• Bachelor’s degree or 4+ years of related experience.
• 1–2 years in Customer Service with emphasis on Order Management and Transportation.
• Experience working cross-functionally in a high-volume consumer products environment.
• Ability to quickly learn new systems (e.g., SAP, MicroStrategy).
• Proficiency in Microsoft Office, especially Excel for data manipulation and insights.
• Strong prioritization skills and ability to manage multiple tasks.
• Clear verbal and written communication skills.
• Customer-focused mindset with strong problem-solving abilities.

Nice To Haves

• Experience with EDI order entry and CRP accounts.
• Familiarity with supply chain scorecards and performance monitoring.
• Knowledge of incentive pricing, allocation restrictions, and promotional planning.
• Previous exposure to transportation systems and logistics optimization.

Responsibilities

• Manage the order life cycle, ensuring accurate pricing, terms, lead times, special pack requirements, and inventory availability.
• Build and maintain accurate account profiles.
• Communicate with customers to track orders, troubleshoot issues, and respond to inquiries promptly.
• Collaborate with Sales, Manufacturing, and Distribution to resolve service issues and discrepancies.
• Analyze and improve key service metrics such as order fill, on-time delivery, invoice accuracy, and case fill.
• Monitor and report on supply chain performance, including on-time delivery and compliance.
• Research root causes for reliability failures and support corrective action plans.
• Provide backup support to the Customer Service Team and perform miscellaneous duties as needed.
• Identify and elevate cost-saving opportunities related to case pick, pallet ordering, and network optimization.

Benefits

• Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners).
• Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting.
• Campbell’s offers unlimited sick time along with paid time off and holiday pay.
• If in WHQ – free access to the fitness center.
• Access to on-site day care (operated by Bright Horizons) and company store.
• Giving back to the communities where our employees work and live is very important to Campbell’s.
• Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually.
• Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees