Customer Success Utilization Manager

KARL STORZ

14d • Onsite

About The Position

Drive adoption. Empower clinicians. Transform the Operating Room (OR) experience. At KARL STORZ, we’re redefining surgical innovation through advanced operating room integration and visualization technologies. As a Customer Success Utilization Manager (CSUM), you’ll play a critical role in ensuring customers achieve maximum success and value from our OR and video integration systems. In this high-impact, customer-facing role, you’ll serve as a trusted consultant and subject matter expert, guiding hospitals and clinical teams through seamless post-installation deployment, training, and long-term utilization strategies. You’ll partner closely with sales and technical teams to deliver an exceptional customer experience - turning satisfied clients into brand advocates.

Requirements

• 2–3 years of Operating Room, Sales, or Service experience (medical device or technical AV preferred).
• Strong technical acumen and ability to translate complex systems into clear, actionable training.
• Exceptional communication, organizational, and relationship-building skills.
• Bachelor’s degree required (technical or healthcare focus preferred).
• Passion for customer satisfaction, continuous learning, and driving measurable results.
• Willingness to travel 50% up to 80% regionally.

Responsibilities

• Lead post-installation onboarding and project management for OR/Video integration systems.
• Deliver customized education, workflow optimization, and utilization strategies for clinical teams.
• Analyze usage data to drive adoption, performance, and product expansion opportunities.
• Conduct Quarterly Business Reviews with executive stakeholders to review key metrics and outcomes.
• Collaborate cross-functionally with sales, service, and product teams to ensure customer success.
• Continuously improve onboarding materials, documentation, and training programs.

Benefits

• Make a direct impact on surgical care and patient outcomes.
• Work with cutting-edge OR technology at a globally respected medical device leader.
• Collaborate with an innovative, mission-driven team that values curiosity, integrity, and excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees