Customer Success Team Manager – Financial Technology

MarketStar•Ogden, UT

4d•$70,000 - $90,000•Remote

About The Position

MarketStar is seeking a Customer Success Team Manager to support a new client. The manager guides and motivates a team of Customer Success Representatives, monitors performance, implements customer success strategies, and provides coaching and support to improve team members’ skills and knowledge. The position is US-based and remote.

Requirements

Experience with payment processing, money movement, or other financial or payment products.
Proven experience in customer success or account management, ideally in SaaS, financial software, or a subscription-based business, including management of a dedicated mid-market book of business.
Successful performance in B2B customer success or sales.
Prior experience leading a team in a fast-paced, quota-driven environment.
Excellent verbal, presentation, and written communication skills.
Ability to build strong relationships, manage conflict, and lead by example.
Track record of coaching and developing low performers to reach target attainment.
Familiarity with Microsoft and/or G Suite tools.
Customer-centric attitude and ability to motivate others and drive high standards.
Ability to adapt and effectively multitask in a dynamic environment.
Strong analytical skills to interpret data and inform decision-making.
Strong client engagement skills to build and maintain relationships.
Understanding of sales analytics, including interpreting data and reporting trends, replicating successes, and identifying and correcting opportunities.
Customer success or sales skills to support business development and achieve sales targets.
Familiarity with technology and tools that enhance customer success, sales operations, and client satisfaction.

Nice To Haves

B2B sales experience in FinTech or SaaS.
SaaS experience leading a team.
Salesforce experience or knowledge.

Responsibilities

Drive the team to meet and exceed metrics and client expectations through effective pipeline management.
Coach and develop Customer Success Representatives to achieve daily, weekly, and monthly input and output targets.
Collaborate with other customer success managers in the assigned program to share best practices and solve problems.
Present customer success solutions and strategies to clients and explain the company’s value proposition.
Analyze performance using data management skills and ensure data accuracy.
Hold regular team meetings, huddles, and employee one-on-ones to maintain communication and alignment with performance expectations and company values.
Assess team processes, procedures, and outcomes; identify improvement opportunities and develop and execute plans.
Maintain strong client relationships through proactive engagement and effective communication.
Ensure adherence to risk management and compliance standards in sales activities.
Collaborate with other departments to identify business opportunities and support customer success and sales efforts.
Perform other related duties as assigned.