Customer Success Team Lead

Sabre Systems LLC•Lexington Park, MD

8d•Onsite

About The Position

The defense industrial base is undergoing a massive shift toward secure, transparent, AI-enabled supply chain operations. As the Customer Success Team Lead, you become the strategic driver ensuring government customers fully realize the operational and security value of the Navy’s C‑SCRM platform. You will guide adoption, shape maturity roadmaps, and accelerate measurable cyber risk reduction across high-impact program offices. This is a mission‑critical role for someone who thrives at the intersection of cybersecurity, supply chain, enterprise SaaS, and stakeholder leadership. This leader is laser-focused on customer success—ensuring every customer fully realizes the operational, security, and strategic value of the Naval Enterprise Cyber Supply Chain Risk Management (C-SCRM) platform. The Team Lead quickly becomes a deep expert in the C-SCRM tool, advocating for its use and guiding customers through adoption, integration, and measurable supply chain cyber risk improvements. This role requires daily, hands-on engagement with customers to accelerate time-to-value, strengthen supply chain cyber risk postures, and drive high-impact outcomes.

Requirements

Ten (10) years of relevant experience with a master's degree, or fourteen (14) years of relevant experience with a bachelor's degree.
Onsite role at NAS Patuxent River with high-touch customer engagement.
Ability to rapidly learn cybersecurity platforms and become a deep expert.
Experience acting as a champion for enterprise technology.
Eight or more years supporting government programs.
Strong communication skills for executive audiences.
Experience with enterprise software deployments and integration.
Experience with MS365.
Active DoD Secret Clearance or ability to obtain one.
Must be a U.S. Citizen.

Responsibilities

Lead end-to-end onboarding and implementation of enterprise customers to ensure sustained value.
Develop strategies to accelerate time-to-value and eliminate friction.
Build trusted relationships with executive sponsors and stakeholders.
Coordinate integrations with enterprise applications, APIs, procurement systems, and security tools.
Deliver structured and ad-hoc training to increase confident platform usage.
Drive customer satisfaction through proactive communication and improvement.
Serve as the primary advocate for customer outcomes.
Embed C-SCRM capabilities into operational workflows.
Enhance implementation methodologies, automation, and dashboarding.
Lead, coach, and mentor a high-performing Customer Success team.
Track and report metrics including adoption, time-to-value, risk reduction, and SBOM coverage.