Customer Success Support Associate I, Bilingual
About The Position
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more. About the role As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Our defined customer support career ladder provides opportunities for growth and advancement within the organization. About the team As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Our defined customer support career ladder provides opportunities for growth and advancement within the organization.
Requirements
- Fluency in both English and Spanish (written and verbal) is required
- 1+ years of experience in a customer-facing role—customer support, account management, or call center experience preferred but not required (or equivalent college experience)
- Passion for delivering excellent customer service
- Strong organizational skills, with the ability to multitask and manage deadlines effectively
- Confident, professional, and empathetic communication skills across phone and email
- Ability to remain calm and solution-focused in high-stress situations
- Attention to detail, ensuring accuracy in written communication and issue resolution
Responsibilities
- Manage a steady volume of inbound customer inquiries, primarily through email and phone conversations
- Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers
- Work cross-functionally with internal and external partners to resolve customer issues
- Provide best-in-class customer service to a geographically diverse clientele
- Adapt to an evolving startup environment with a proactive and solutions-oriented mindset
- Manage caseloads efficiently, ensuring timely follow-ups with customers
- Support other areas of the organization as needed
- Meet company performance standards and adhere to a structured workforce management schedule
Benefits
- 401(k) plan with dollar-for-dollar employer match up to 4% of compensation (immediately vested)
- Top-of-the-line health plans, as well as dental and vision insurance
- Competitive time off and parental leave
- Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
- Lyra: Enhanced Mental Health Support for Employees and dependents
- Carrot: Fertility healthcare and family forming benefits
- Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
- Monthly work-from-home stipend
- Quarterly lifestyle stipend
- Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
