Customer Success Supervisor - Signature - Hanover Park, IL
About The Position
This position will support a territory covering Hanover Park, IL, Itasca, IL, Bloomingdale, IL, and Roselle, IL, within the Northwest Suburbs of Chicago. The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth. The ideal candidate will bring strong customer relationship management capabilities, excellent communication and problem-solving skills, and the ability to analyze customer trends and metrics to identify growth opportunities and drive customer success through data-informed recommendations.
Requirements
- Proactive customer relationship management
- Strong communication and problem-solving skills
- Account management and trend/data analysis skills, including the ability to analyze customer metrics in DRIVE, identify opportunities for growth through upselling/cross-selling, and drive customer success through data-informed recommendations
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Nice To Haves
- Sales experience is a plus
- Ability to learn quickly and adapt in a dynamic environment
- Bachelor’s degree preferred
- Preferred candidate should live close to the territory to minimize travel time and support efficient territory coverage.
Responsibilities
- Maintaining client satisfaction
- Resolving issues
- Identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights
- Managing a high volume of accounts
- Contributing to scalable retention and revenue growth
- Analyzing customer trends and metrics to identify growth opportunities
- Driving customer success through data-informed recommendations
- Conducting territory visits 3-4 times per week
- Conducting weekly center visits to meet with drivers at the hub and support sales lead generation
Benefits
- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
