Customer Success Supervisor - Signature - St. Joseph, MO
About The Position
The Customer Success Job Family focuses on cultivating strong client relationships, driving retention, and identifying upsell opportunities by ensuring satisfaction, promoting service adoption, and supporting business goals. The Customer Success Supervisor plays a key role in maintaining client satisfaction, resolving issues, and identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights. This role also manages a high volume of accounts, contributing to scalable retention and revenue growth. Provides specific functional or subject matter expertise. Primary focus is individual expertise. Skills are typically acquired through university education and experience within a field. May lead others in the capacity of a “player coach”, typically leading smaller teams. May lead projects/processes with moderate risk, and/or complexity; May lead small teams. Prioritizes tasks within team; collaborates and coordinates with other team members. Provides guidance to team members with less experience or knowledge. Solves problems that are difficult and sometimes complex. Uses subject matter knowledge to influence others; May coach and review work of lower level professionals; Acts as a resource for colleagues with less experience. Impacts the achievement of customer, operational, project or service objectives; work is guided by team and/or department objectives.
Requirements
- 5 years of customer service/customer success experience
- 1-3 years of sales experience
- Bachelor's Degree required
- Strong written and verbal communication skills
- Ability to self-manage and complete tasks independently
- Ability to coordinate cross-functional support as needed
- Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
Nice To Haves
- Cold Chain and Non-Medical Dry Ice Shipper experience preferred
Responsibilities
- Cultivating strong client relationships
- Driving retention
- Identifying upsell opportunities
- Ensuring client satisfaction
- Promoting service adoption
- Supporting business goals
- Maintaining client satisfaction
- Resolving issues
- Identifying growth opportunities through strategic engagement, performance monitoring, and data-driven insights
- Managing a high volume of accounts
- Contributing to scalable retention and revenue growth
- Leading projects/processes with moderate risk and/or complexity
- Leading small teams
- Prioritizing tasks within team
- Collaborating and coordinating with other team members
- Providing guidance to team members with less experience or knowledge
- Solving difficult and sometimes complex problems
- Using subject matter knowledge to influence others
- Coaching and reviewing work of lower level professionals
- Acting as a resource for colleagues with less experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
