Customer Success Strategy Intern (Remote - USA)

Commvault

40d • Remote

About The Position

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

We are seeking a highly motivated and analytical Customer Success Strategy Intern to join our Customer Success Strategy team. This internship offers the chance to work on high-impact projects that shape how we drive customer engagement, retention, and growth. You will gain hands-on experience in customer success operations, program design, and strategy execution while collaborating with cross-functional stakeholders.

Requirements

• Strong analytical, problem-solving, and critical-thinking skills
• Proficiency in Excel/Google Sheets; familiarity with SQL, Tableau, or other analytics tools is a plus
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Collaborative mindset with strong interpersonal skills
• Must be available to work from Tuesday, May 26th until Friday, August 7th.

Responsibilities

• Support the development and refinement of customer success strategies, frameworks, and playbooks
• Analyze customer data to identify trends, risks, and opportunities that inform decision-making
• Assist in building dashboards, reporting, and success metrics to measure program effectiveness
• Contribute to projects that enhance onboarding, adoption, and overall customer experience
• Conduct market and competitive research to benchmark customer success best practices
• Partner with Customer Success leadership on strategic initiatives that improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Support process improvement efforts, including documentation and enablement resources

Benefits

• We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day
• Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference. You’ll leave with skills, confidence, and experience that set you apart
• Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees