Customer Success, Strategy & Operations

Vend Park

2d•$90,000 - $115,000•Hybrid

About The Position

Vend Park is building the AI-powered digital infrastructure of the built world. Our team is rewriting how commercial real estate owners manage and monetize parking, using automation, data, and agentic AI to simplify operations and unlock new revenue. This transforms a historically analog system into a modern, software-driven platform. In under two years, we’ve scaled to 23 cities and partnered with leading owners like Nuveen, Jamestown, and Federal Realty. We operate as a small, high-ownership team where decisions move fast and solutions ship quickly and reliably. The Role We’re hiring a Customer Success Manager, to help build the foundation behind how Customer Success runs at Vend. Our CS workflows were put together quickly to support fast growth—and they’ve done their job. Now we need someone to step in and turn those early solutions into durable, scalable systems. This is not a traditional Customer Success Manager role. You won’t carry a book of business. Instead, you’ll own the mechanics of Customer Success itself—how we operate, measure success, and scale effectively. You’ll also stay close to customers. You’ll lead bi-weekly and monthly check-ins to understand their pain points, priorities, and evolving needs, then help translate those insights into operational improvements and concrete solutions. This role is a great fit for someone who genuinely enjoys working with customers, has high emotional intelligence, and is comfortable moving between relationship-building and execution. You’ll partner closely with Operations, Revenue, Product, and Engineering to design the processes, tools, and insights that drive retention, expansion, and long-term customer trust. You'll need the ability and willingness to travel up to ~30% to customer sites across the U.S., and the role reports into the Head of Strategy & Operations.

Requirements

5+ years of experience in either: Customer Success, BizOps, Consulting/Banking, or a similar analytical, cross-functional role.
A builder who enjoys designing systems, not just running them
Highly analytical, curious, and comfortable in ambiguity
Customer-obsessed but operationally rigorous
Detail-oriented and deeply committed to accuracy
Tech-forward and excited about using AI to improve workflows
Comfortable working cross-functionally and owning outcomes

Responsibilities

Design and improve core CS workflows: onboarding, reporting, escalations, renewals, and risk management
Build playbooks and operating rhythms to eliminate tribal knowledge
Identify failure points and redesign processes before they impact customers
Own CS metrics and dashboards (health scores, retention, churn, SLAs)
Translate data into clear insights for leadership and execs
Partner with Finance and Revenue to connect CS performance to revenue outcomes
Own CS tooling and internal workflows (CRM, reporting, automation)
Partner with Product and Engineering to automate manual processes
Leverage AI and modern tools to improve accuracy, speed, and visibility