Success Strategy and Operations Manager

Pluralsight • Westlake, TX

10h • $104,000 - $130,000 • Hybrid

About The Position

Pluralsight’s Success Strategy and Operations department is charged with helping leaders in our company optimize the way that we operate the business. The work is sustained on a vast amount of data and discussions with success managers and key collaborators across functions. The successful candidate will possess very strong analytical skills, communication skills, strong work ethic and will want to learn and grow in a fast-paced environment. Who you’re committed to being: A trusted advisor to our Success teams to drive and track the business under a meticulous data-driven approach, interpreting KPIs and providing recommendations. Flexible and able to adjust on the fly to new demands; a sense of urgency. A great teammate willing to help their colleagues, when necessary. Proactive, self-aware, insightful and meaningful communicator What you’ll do: Provide strategic guidance to business leaders and support data-based decision making. Build sophisticated analytical models through Tableau that further our understanding of the business. Create and present compelling practical road maps around your findings. Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards. Establish monthly cadenced business reporting and meetings. Partner effectively across various organizations (HR, Finance, Data Science, Enablement, Sales and Marketing) to drive insights for the business In partnership with Data Science team, own and enhance data-sources and data reporting to gain scale and address new requirements Work cross‐functionally to drive the execution of go‐to‐market strategies

Requirements

• 5+ years' experience working in business intelligence, analytics, business operations, consulting.
• A solid understanding of Salesforce and Tableau, with People.ai and Anaplan as nice-to-haves
• GSuite presentation building and modeling experience
• Experience supporting Customer Success and Professional Service teams with workflow optimization, reporting and analytics, and program management.
• Excellent problem solving, interpersonal, and organizational skills.
• The ability to prioritize and work on multiple projects cross functionally.
• BA/BS degree and exposure to Economics, Math, Statistics, Finance, Operations, and Business.
• Proficiency using Snowflake or SQL to query large data sets is highly advantageous.

Nice To Haves

• Experience building and maintaining tools like Gainsight, Salesforce, Outreach, FinancialForce, and/or other Success systems a strong plus
• A solid understanding of Salesforce and Tableau, with People.ai and Anaplan as nice-to-haves
• Proficiency using Snowflake or SQL to query large data sets is highly advantageous.

Responsibilities

• Provide strategic guidance to business leaders and support data-based decision making.
• Build sophisticated analytical models through Tableau that further our understanding of the business.
• Create and present compelling practical road maps around your findings.
• Manage the design, development, maintenance, and delivery of forecasting models, metrics, reports, analyses and dashboards.
• Establish monthly cadenced business reporting and meetings.
• Partner effectively across various organizations (HR, Finance, Data Science, Enablement, Sales and Marketing) to drive insights for the business
• In partnership with Data Science team, own and enhance data-sources and data reporting to gain scale and address new requirements
• Work cross‐functionally to drive the execution of go‐to‐market strategies

Benefits

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We’re mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We’re lifelong learners and champion team member growth and advancement
• We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO, wellness reimbursements, Pluralsight subscription, professional development funds and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level