Customer Success Specialist

The Semios Group•Sacramento, CA

10d•$27 - $31•Hybrid

About The Position

Founded in 2010, Semios Group is a leading agricultural technology company helping growers, agronomists, and ag retailers manage over 200 million acres across five countries. Semios pioneered variable-rate pheromone-based mating disruption in orchards and has since expanded into a comprehensive portfolio covering crop protection, water management, frost control, automation, and a leading farm management information system. The Semios Group includes trusted brands such as Semios, Agworld, Altrac, and Greenbook. We continue to drive the next generation of digital agriculture, supporting growers, agronomists and ag retailers in improving sustainability and profitability. As the ideal Customer Success Specialist, you are passionate about the customer experience, and you are familiar with, have experience with, or genuinely care about farmers. You have the ability to understand and explain our tools and insights and adjust your communication style to fit your audience. Motivated by meaningful work, you are looking for more than just a job; you want to work for a dynamic, growing company that finds solutions to real-life problems. Your ideal work environment includes a collaborative team spirit with the opportunity to learn and grow as you take the initiative to try new things. You’re driven by purpose and motivated by work that matters. You’re looking for more than a role, you want to be part of a growing, forward-thinking company solving real-world challenges to improve how farming works, today and for the future.

Requirements

2 + years of professional experience working with customer on-boarding, implementation, adoption, and technical support
Highly tech-savvy with the ability to quickly learn and adapt to new technologies and tools
Familiarity working with software applications and data
A magnetic personality and a skill for winning customer time and trust
Superb listening and presentation skills to build and maintain customer relationships
Ability to prioritize and focus efficiently on multiple customers and products
Orientation towards taking initiative and continuous improvement
Valid driver's license and ability to commute when necessary

Nice To Haves

Degree or diploma in business or a related field is preferred
Direct experience working in Agriculture.
Fluency in Spanish

Responsibilities

Provide exceptional support to both customers and Semios’ Territory Managers.
Use understanding of customer challenges to help them apply Semios’ technology to solve them.
Deliver excellent support and advice to customers in their use of Semios’ tools and systems.
Focus energy on building mutually beneficial relationships to create value for both Semios and our customers.
Collaborate with stakeholders throughout the Semios + Agworld's sales, marketing and field services organization.
Execute and deliver on company initiatives for customer success.
Enable the sales organization to focus on growing the business.
Work with the Customer Success Supervisor and Director of Operations Support to achieve championed customer engagement and support to our sales and field services teams.
Conduct pre-sale activities including creation of customer accounts, quotes and sales orders.
Obtain proper approvals for customer discounts and rates.
Initiate, coordinate, and execute customer contract renewals, both remotely and in person.
Update and maintain internal systems (CRM, etc.) for your assigned territory.
Ensure all customer communications are accurately logged within the CRM for your assigned territory.
Work closely with local Territory Managers to ensure all preparation activities for renewals or upcoming customer meetings are completed.
Create and execute on service tickets for your assigned customers in a timely manner.
Conduct onboardings with customers and their teams both virtually and in person.
Provide continuous support to customers in your territory both virtually and in person, being the first line of support via phone, email, and in-app chat.
Attend and act as a company representative at various trade shows and events, showcasing Semios’ products and services to customers and prospects alike.
Provide support to Territory Manager with regards to customer requests they are receiving, including providing information about planned, ongoing, or completed services.
Document and relay product feedback and customer suggestions to the Semios team via appropriate channels.
Ensure customer engagement with Semios’ suite of tools via regular outreach to ensure they are getting the most out of our products.
Ensure our customers are aware of and educated on the power of Semios’ tools.
Support various company initiatives.
Work closely with Sales Operations to ensure sales data in systems is complete and accurate.
Collaborate with Finance, Grower Relations, and Channel teams to support sales growth and strategic initiatives.
Work as a team with the Territory Manager in your region, enabling them to focus on selling.
Contribute to the creation and updating of customer resource material.
Represent the customer’s voice and help champion best practices of customer on-boarding, adoption and product use experience.
Document and relay product feedback and customer suggestions back to the Semios team.
Suggest and implement ways to improve all processes in the customer journey.