Customer Success Specialist

LCP TRACKER INC•New Braunfels, TX

1d•$23 - $27•Hybrid

About The Position

Customer Success Specialists partner directly with LCPtracker Customer Success Managers (CSM) to provide comprehensive tracking, follow-up, and pro-active support during the implementation of the LCPtracker software and throughout the customer’s journey to best meet customer’s business needs.

Requirements

Customer Service/Administrative customer experience
Microsoft 365 application competence

Nice To Haves

Some college or a college degree (or relevant work experience)
Salesforce experience
Construction/Prevailing Wage Compliance Knowledge
LCPtracker system knowledge

Responsibilities

Develops and maintains long-term business relationships by serving as a subject matter expert, an internal advocate, and a client liaison.
Collects and analyzes data to help a company improve their customers' experiences.
Understand the customer’s specific state regulations and compliance needs.
Work with the CSM to schedule client meetings, document requirements gathering, and proactively schedule client check-in meetings.
Assist CSM with documenting information for account reviews and tracking of analytics for key clients.
Build positive relationships with customers and create raving fans.
Maintain comprehensive notes and documentation on all processes and activities.
Provide detailed notes to the CSM regarding areas of follow-up and create Cases and PDRs in Salesforce as needed.
Participate in internal project teams and initiatives, as assigned.
Maintain basic employee requirements: managing schedule, completing expense reports, updating weekly KPIs, reporting work hours in LCPtracker’s HR application, etc.
Attend special trainings, user group meetings and the LCPtracker Conferences, such as Ignite and Spark, as required.