Customer Experience Customer Success Specialist (Remote)
About The Position
At Cisco, we help customers turn technology investments into real business outcomes. We are looking for a senior Networking Customer Success Specialist to lead adoption for large, strategic customers with complex environments. In this role, we combine deep networking expertise, AI-driven insights, and a strong understanding of customer deployments to help customers adopt software faster, reduce risk, and realize value. We create and guide Technical Adoption Plans (TAPs) that connect customer goals to action. We work across Customer Experience, Sales, Partners, and Product teams to support onboarding, accelerate adoption, improve renewals, and uncover growth opportunities. This is a highly visible role with broad impact. It is a great fit for someone who enjoys solving complex technical challenges, influencing strategy, and helping customers get the most from Cisco. We'd love to meet you!
Requirements
- Bachelor's degree with 8+ years of related experience, or Master's degree with 6+ years of related experience, or PhD with 3+ years of related experience, or Equivalent relevant work experience
- Deep networking expertise including Catalyst Center, Catalyst WAN, Spaces, SDA, and SD-Routing
- Advanced networking certification such as CCNP, CCIE, or equivalent relevant certification expected
Nice To Haves
- Experience using telemetry, analytics, or AI-driven insights to guide adoption planning and execution.
- Strong facilitation skills across executive briefings, customer workshops, and technical reviews.
- Experience building scalable enablement programs and driving adoption that supports renewals and growth.
- Additional certifications aligned to current industry trends are a plus.
Responsibilities
- Lead adoption strategy for large, strategic customers with complex enterprise deployments.
- Create and evolve Technical Adoption Plans (TAPs) that align with customer goals, renewal priorities, and overall account strategy.
- Use telemetry, AI-driven insights, and customer deployment knowledge to identify risks, measure progress, and recommend next steps.
- Facilitate onboarding sessions, architecture workshops, executive briefings, and adoption reviews that help customers move forward with clarity and confidence.
- Partner with Customer Experience Managers, Customer Success Managers, Sales, Partners, and other Cisco teams to coordinate adoption efforts and improve customer outcomes.
- Communicate complex technical concepts, architecture choices, and tradeoffs clearly to executives, technical teams, and cross-functional stakeholders.
- Bring customer feedback into Cisco's product teams, help prioritize high-value improvements, and contribute to better usability, serviceability, and adoption experiences.
- Stay current on Cisco technologies, AI advancements, industry trends, and the competitive landscape so we can guide customers with confidence.
Benefits
- medical, dental and vision insurance
- a 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- restricted stock units
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt)
- flexible vacation time off program (exempt)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- annual bonuses (for non-sales roles)
- performance-based incentive pay (for sales roles)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
