Customer Success Specialist (CSS)
About The Position
We’re looking for a talented, detail-oriented Customer Success Specialist (CSS) to join our team. Under the direction of the Support Manager, this role will be responsible for providing best-in-class customer service and handling our inbound requests. At InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to work on cutting-edge projects that are reshaping an industry, collaborate with a team of passionate, like-minded professionals, and enjoy a culture that values flexibility, innovation, and personal growth.
Requirements
- 1+ years’ experience in customer service
- Excellent written and verbal communication skills
- Strong technical aptitude and organizational skills
- Proficient with the Office Suite
- Knowledge of surplus lines tax filing a plus
- Excellent interpersonal skills
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Handle inbound requests and respond promptly to support calls, chats, and emails
- Assess, categorize, and reassign support requests to internal team members as needed
- Troubleshoot and diagnose system or service issues
- Advocate for customers by capturing feature requests and feedback
- Leverage impeccable customer service skills through phone, email, and chat interactions
- Work cross-functionally to assess and improve internal processes
- Demonstrate fundamental understanding of customer service best practices
- Manage customer escalations with empathy and professionalism
- Track client interactions, maintaining detailed records of communications and action items
- Build domain expertise and grow industry knowledge
Benefits
- Health, dental, and vision plans
- 4 weeks of Paid Time Off
- 10 Paid Company Holidays with 2 floating holidays
- 401K Programs with employer match
- Personal assistance programs for support in a healthy personal and work life
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
