Customer Success Specialist

Fagron•Austin, TX

10d•Onsite

About The Position

This position provides customer service to internal and external customers, aiming to deliver accurate and efficient service and ensure customer satisfaction. The specialist serves as a first point of contact for inquiries, processes and follows up on orders, coordinates with Sales and Operations, handles complaints and issues, and maintains customer data in the ERP system.

Requirements

High school diploma or equivalent required.
Excellent written and verbal communication skills.
Detail-oriented.
Team player.
Problem-solver.
Ability to adapt quickly to new situations and work with minimal supervision as well as with a team.
PC proficiency, good keyboarding skills, and ability to navigate ERP applications.

Nice To Haves

1–2 years of customer service experience preferred.
Experience in the medical device or pharmaceutical field preferred.

Responsibilities

Serve as a first point of contact and respond to customer inquiries by telephone or email.
Process orders in the ERP system.
Ensure proper order handling and follow up with customers.
Liaise with Sales and Operations regarding issues and customer requests.
Receive and process complaints or issues and provide feedback to customers.
Verify and update customer data in the ERP system.
Perform additional duties as assigned.