Customer Success Specialist

Linxup•Chesterfield, MO

112d

About The Position

We are currently looking to hire a Customer Success Specialist who is focused on building relationships and managing a book of business including some of our largest customers. Our Customer Success team works with our most valued customers to engage them in using the licensed Linxup’s telematics software solutions in their day to day operations of their business. This role partners with our customer success, sales and product teams to deeply understand how each customer is using our solution today, engage and educate the customer by sharing best practices to expand their use, identify opportunities for new solutions, and ensure the customer understands the long term inherent value for our solution. Success is this role is measured through customer engagement, growth and retention, along with the referrals generated from your interactions. If you have the right mindset and skillset to be successful and execute the responsibilities for this role, we would love to hear from you!

Requirements

Related Bachelor’s Degree required (Sales, Marketing, Business Administration etc.)
A 3+ year work history in Sales and Marketing related roles within a SaaS organization, preferably in customer success or similar roles
Genuine passion for creating a positive experience and bringing meaningful value to our customers
Team oriented individual who enjoys collaborating with others
Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRM
Ability to review customer performance data and trigger customer outreach accordingly
Effective and respectful communication on the phone, through email and in person. You can confidently interact with all levels of an external organization
A passion for building business plans, and executing strategic initiatives with your customers
Comfortable in a fast-paced technology company, start-up experience is a plus
Proven ability to succeed in an ever evolving, metrics-driven environment
Previous experience in a role directly managing customer success and onboarding customers into a new solution
Strong self-initiative and proactive problem solving

Responsibilities

Deliver a positive Linxup customer experience for our customers; owning the success of the customer journey through providing timely and appropriate resources and guidance the leads to high level of customer retention
Work with clients to establish their personal goals with our solution, and purposely work with them to achieve their goals
Manage expectations and deadlines with customers to keep them on track for a successful onboarding experience.
Internal and External Advocate: Be our customer’s go-to person and navigate internal processes to provide the best outcome for the client and our market
Respond to questions, concerns, and feedback in a positive, empathetic and consultative manner; escalating internally when appropriate
Build strong, consultative relationships with our customers, their fleet managers and business owners, to ensure they can confidently use the Linxup platform
Establish a high level of personal credibility and build strong relationships to improve customer satisfaction
Monitor customer health, usage, and activity to assess risk and apply retention initiatives
Recognize trends in the customer life cycle and collaborate with internal teams on solutions to improve the customer experience
Establish a trusted/strategic advisor relationship with each assigned client
Be comfortable interacting with the customers leveraging all manners of communication, including phone calls, email, social networks, and webinars
Work cross functionally to identify cross sell opportunities that lead to new business results
Proactively engage with customers to communicate new product features that bring value to their business needs
Ask for and leverage client referrals, associations, and networking to pass leads to our sales teams
Other duties assigned