Customer Success Specialist (m/f/d)

8tree • Dallas, TX

3h • Onsite

About The Position

8tree is the global leader in AR-enabled 3D precision surface inspection tools that are purpose-built for the demanding quality standards of aerospace and aviation. Our application-specific surface inspection tools are fully self-contained, handheld, portable precision measurement systems that work as easily as taking a photo, and empower operators to achieve increased quality, reliability and efficiency in their industrial workflows. This enhances safety standards for industry, ultimately benefiting consumers. Our customers include the world’s leading aerospace, aviation and wind-turbine blade companies. We are a talented, motivated and supportive team with offices in the US, Germany and Malaysia
We are looking for a motivated Customer Success Specialist in Dallas, TX to support our growing customer base. As a Customer Success Specialist, you will be a trusted partner to our customers at every stage of their journey with 8tree – from Pre-Sales, through Go-Live, Post-Sales, and Renewal stages. You’ll ensure our customers derive maximum value from our technology, feel supported, and are positioned for long-term success. You will work closely with our business development team and our applications engineering team to drive meaningful customer outcomes.
If the role and requirements describe you and your interest, then we look forward to hearing from you!

Requirements

• US citizenship required – no exceptions.
• In-office position (not remote) – no exceptions.
• Experience in customer success, account management, or related client-facing role (must be in a technical domain, e.g. B2B SaaS)
• Bachelor’s degree (or higher) in engineering (preferably aerospace, electrical, mechanical) or related discipline
• Technical Degree (e.g. bachelor’s in aerospace, mechanical, or industrial engineering). Exposure to business or communications is a plus
• Skilled at simplifying complex technical concepts and presenting to both technical and business stakeholders
• Strong cross-functional collaboration skills with high business acumen
• Familiarity with CRM and customer success tools
• Enthusiasm and eagerness for driving customer success
• 60%+ travel (scheduled in advance, often international)

Nice To Haves

• Experience with 3D metrology, NDT, or quality inspection systems
• Experience in quality engineering for Aviation-MRO / Aerospace / Wind-Turbine / Automotive industries

Responsibilities

• Nurture and develop lead relationships during technical discovery phase, with a focus to support progression through the sales funnel
• Own and guide customers through onboarding and product adoption
• Ensure successful system deployment and integration into customer workflows. This includes long-term planning, executing, and progress monitoring
• Cultivate strong relationships with technical and commercial counterparts at customer site
• Proactively engage with customers (including online, or in-person) to understand goals, patterns, challenges, and opportunities
• Conduct product demonstrations (online or in-person) and facilitate effective technical discovery session
• Identify churn risk and partner internally with various stakeholders to deliver corrective actions
• Lead renewal discussions and identify expansion opportunities
• Build customer advocacy through case studies, testimonials, and references

Benefits

• Competitive salary, tenure-based paid time off (PTO) and industry-leading health plan benefits & excellent retirement plan with employer match.
• Work in a technological field that directly benefits industrial quality & public safety.
• Challenge yourself alongside a fiercely supportive, demanding and fast-paced team; quick path to making decisions
• Long-term career growth within the company’s agile and fast-paced engineering team
• Independence and flexibility to manage your day-to-day work commitments and schedule
• Business travel expenses are always fully covered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level