Customer Engagement Manager - US (m/f/d)

Jedox • Boston, MA

7d

About The Position

At Jedox, we help businesses plan for a better future. Our Enterprise Performance Management (EPM) software empowers finance, sales, and other departments to budget, forecast, and analyze data—all in one intuitive platform. Recognized as a Leader in the Gartner® Magic Quadrant™ for Financial Planning Software, we’re proud to set the standard for innovation and customer success. Our mission? To turn complex planning into #Superplännen: that amazing moment when everything goes exactly as you envisioned it.

As Customer Engagement Manager at Jedox, you serve as both a trusted advisor and a sales-driven relationship manager. You will work closely with our technical Customer Success team to maximize value for our existing customers in the US region. By uncovering new use cases, driving product adoption, and shaping the retention strategy, you play a key role in customer satisfaction and revenue growth within our global Go-To-Market organization.

Requirements

• Minimum 2 years of experience as a Customer Engagement Manager or Account Manager focused on existing customer relationships.
• Strong Hunter Sales Skills, identifying new opportunities proactively and driving commercial outcomes while maintaining long‑term relationships.
• Comfortable acting as both advisor and salesperson, combining consultative guidance with commercial acumen.
• Excellent communication skills across all hierarchical levels.
• Strong analytical and empathetic mindset with the ability to understand customer needs and translate them into effective solutions in partnership with Customer Success.
• Solid sales capabilities with strong negotiation skills.

Nice To Haves

• Experience in Enterprise Performance Management (EPM) or Business Intelligence is a plus; alternatively, experience selling ERP, CRM, or other complex software solutions is highly valued.

Responsibilities

• Build trusted relationships: Engage with Jedox customers and C‑level executives, acting as a strategic partner and advisor for their performance management initiatives.
• Drive adoption and expansion: Analyze customer usage patterns to identify new adoption opportunities, including upsell and cross‑sell potential.
• Understand client industries: Demonstrate a deep comprehension of customer markets, business models, strategies, challenges, and competitive landscapes.
• Boost satisfaction and value: Provide personalized support to increase product adoption, satisfaction, and business outcomes across your managed portfolio.
• Champion customer feedback: Proactively identify areas to enhance the client experience and relay insights to cross-functional teams to improve our products and services.

Benefits

• Join a global leader in EPM with a strong presence in the US.
• Be part of a collaborative #OneTeam culture that values innovation and customer success.
• Opportunity to shape partner strategy and make a real impact in a key region.
• Access to continuous learning and development through Jedox Academy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed