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Les Mills International • Chicago, IL

4d • Hybrid

About The Position

Les Mills is seeking a Customer Success Specialist - Training to join their US Customer Experience team. This role is crucial for creating exceptional experiences throughout the instructor journey, from initial training to ongoing education and development. The specialist will collaborate with Customer Experience teams, trainers, presenters, and instructors to ensure training experiences are seamless, engaging, and commercially successful. The ideal candidate is highly organized, enjoys coordinating events, building relationships, and is passionate about delivering outstanding customer experiences in a fast-paced environment.

Requirements

• Experience in customer success, customer service, training coordination, event coordination, education administration, or a related field
• Highly organized and can manage multiple priorities simultaneously
• Enjoy building relationships and collaborating across teams
• Exceptional communication skills, both written and verbal
• Comfortable managing large volumes of communication and administrative tasks
• Strong attention to detail and follow-through
• Confident using CRM systems such as Salesforce and reporting tools
• Stay calm under pressure and can adapt to changing priorities
• Bring energy, positivity, and a solutions-focused mindset

Responsibilities

• Coordinating live and virtual training events, workshops, and educational experiences
• Managing training logistics including venues, presenters, resources, communications, and online delivery platforms
• Driving attendance and enrolments through effective promotion and outreach
• Supporting instructor recruitment, onboarding, development, and retention initiatives
• Maintaining accurate Salesforce records and reporting
• Providing exceptional service and support to partners, instructors, trainers, and internal stakeholders
• Monitoring performance metrics and identifying opportunities to improve participation and engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed